I signed up for an account on Tuesday.
On Wednesday, I still had not received any confirmation that my application for a trading account had been received. In fact, if I signed in to my “regular” account (yeah, confusing), it encouraged me to sign up for a trading account. So, I emailed customer service asking if my application had been received. On Wednesday afternoon, I received an automated message confirming the application, and indicating that I would be contacted when it was approved.
This morning (Thursday), I got a reply to my email to customer service. They said that the application was approved and all I had to do was click on “Trading” and enter my trading key. If I click on “Trading” while signed in, it still asks me to apply for an account. There is no option to enter a trading key.
I tried calling customer service to get this sorted out. After about 30 minutes on hold during lunch, I got to talk to someone. The rep was actually pretty helpful, but I shouldn’t have had to call in the first place.
What had happened was I had misunderstood a question on the application, and answered it in a way that would require a specific letter to be sent to Zecco. The problem is, they never told me this until I called. If I hadn’t called, my account would probably have been left in this state forever. I ended up having to send them a fax (yes, apparently that technology still exists) explaining my error. Hopefully they’ll get this sorted out soon.
So far it’s E*TRADE: 0, Zecco: 0.