On September 11, 2001
I’ve never written this down before or even really talked much about it, but I still remember many details from that day. I’m recording them now.
It was a Tuesday. I was a senior in high school, sitting in the Media Lab, since I didn’t have a class during the first period. Another student in the room was on the internet and saw that a news site (I think it was CNN) was reporting a plane crash at the World Trade Center. We went into the next room and turned on the TV. At the time, they were reporting that a small plane had crashed into one of the towers. It sounded like it was an accident.
I had brought my Spanish homework into the room, and was looking down at my book doing work that was due later that day. The news station had live audio from a woman in New York who was describing what she saw via telephone, with a live shot of the towers on the screen. I heard her scream, and looked up at the TV when the second plane, which was a large jet, hit. We instantly knew that it wasn’t an accident.
I called my mom and told her to turn on the TV. She already had it on. She wasn’t sure where my uncle (her brother) worked in New York. I sent him an email to see if he was okay. I felt weird asking him that, so I told him I just wanted to confirm that I had his correct email address.
At 9:15 we had to go to a regularly scheduled assembly. I don’t remember what the topic was. As I walked to the theater, I saw other students making their way over there as well, coming from their first class of the day. I remember thinking, “Do they even know?” I presume most of them didn’t; I didn’t hear anyone talking about the news. The assembly started, and I was surprised that no announcement was made beforehand about what had happened. At the end of the assembly, the principal took the mic and told everyone about the morning’s events. This is when I heard about the plane crash at the Pentagon, which happened during the assembly.
Soon after the assembly, I heard that a fourth plane had crashed “near Pittsburgh.” My grandparents lived near Pittsburgh.
The rest of the day was spent getting updates and information. My uncle emailed back saying that he was okay. The crash near Pittsburgh happened in a field. Many major news websites were slow or inaccessible, and the Ukrainian teacher who ran the computer room was reading less-trafficked Russian news sites and translating for us. My dad could see the smoke rising from New York during his commute home from New Jersey.
Just over two weeks later, I went on my first flight after the attacks. At the airport and on the plane, newspapers prominently displayed daily headlines about the attacks. I noticed that a large knife was left unattended just behind the counter of a post-security restaurant. On the plane, the flight attendant quietly asked the passengers in the front row if they would help him in the case that “something should happen.”
Ten years later, I was again in the airport. There was nobody in front of me at the security line. I wasn’t frisked and there was no full body scan. I read some 9/11-related posts on my phone, mixed in with pictures posted by my friends. After we took off, I read, had some wine and a salad, watched Good Will Hunting, and fell asleep. It was a pleasant flight.
Lake Champlain
Google from heel to toe
Like many Googlers and Google fans, I’ve acquired drawers full of Google t-shirts. It’s also a normal occurrence around Mountain View to see people protecting themselves from the sun with Google hats and and colored sunglasses. But what you may not expect, is that if you look down at my feet, you’ll often see a little more Googliness. This actually happened to me once on an airplane. The passenger sitting next to me asked, “Do you work for Google?” I looked down, trying to spot which Google sweatshirt I was wearing, but I didn’t see a Google logo. How did he know? I asked him. “You’re wearing Google socks,” he said. Yes, I have Google socks. I have many Google socks. I collect them.
The first Google socks that I collected are these bike socks. They breathe well and come in handy now that I bike to work:
When I saw that the Google Store was offering socks with the logo stitched in colored thread, I couldn’t resist:
Oh, wow, in red now? I need some of those:
When I want to relax at home and watch a movie, that’s a perfect opportunity to bring out the Google TV slipper socks:
Or, if I’m more actively browsing YouTube, I sport the You “Tube” socks:
But what are Google socks without Google shoes? My mom, knowing that I like both Google and colorful shoes,* designed these for me. They have all of the Google colors and say “WYSZ” on the toe.
When I was at a recent Google event in Vermont, someone asked, “Are those Google-issued shoes?” Yes, they are. Google hooked us up with Google-colored Converse shoes. I was representing the green:
Not all of my search engine footwear is Google-branded. I recently started wearing Yahoo! shoes, with Google socks as protective insulation of course.
Why? Because competition keeps us on our toes.
* In fifth grade, I had a teacher who always wore colorful shoes. I decided that when I grew up, I would get colorful shoes too.
Cool gadget: Garmin GTU 10
For a few months now, I’ve been using a Garmin GTU 10 to keep track of my car. The GTU 10 is a pretty simple concept. It’s a small battery-powered device that includes a GPS receiver, so it knows where it is, and a SIM card that connects to AT&T, so it can tell you where it is.
As you can see, it’s pretty small, which makes it a great general purpose locating device. While I usually keep it in my car, I could just as easily throw it in a camera bag, laptop bag, or backpack, or even attach it to a pet. The battery is rechargeable, and since it charges by USB, I can keep it topped up using the same USB car charger that I use for my phone.
You can find the device’s location using a web browser, but I usually use the Garmin Tracker app on my phone, which shows your current location in relationship to the device. This is helpful for me even on a typical workday when I can’t remember where I parked my car. In addition to the on-demand location tracking, the GTU 10 can also also alert you when it has exited a specified area, such as a parking garage. That way you don’t have to constantly check in on your car if you’ve left it parked during a vacation; you know that the GTU 10 will send you an email if it exits the garage. It will also send you alerts if you battery is low. What’s convenient about all the settings is that I don’t have to connect the device to my computer to change anything. Since it’s connected to the Internet, I can just change a setting on the Android app, and the device will be updated the next time it connects to the network.
I’m a sucker for cool gadgets (I have way too many flashlights that I never use), so if you know of something cool I should check out and want to reduce my bank account balance, let me know.
Chocolate chip cookies
I’ve been cooking for some time now, but I’ve never really tried baking anything from scratch—until now. In the latest episode of my food preparation show, I bake chocolate chip cookies with a lot of help from two special guests.
As usual, post production took a while. We baked the cookies over a month ago, and some of you who I work with may remember me bringing in some of the cookies to share. The long production time was due to a few reasons: I’m lazy, it’s the longest episode so far, and this was my first video I edited with Final Cut Pro X. You may have heard that it’s not getting a great reception. I was optimistic at first, thinking that the bad reviews were just based on nitpicks or missing features that I don’t rely on. And when I first started (after purchasing and installing a new graphics card), everything seemed fine. It was actually pretty easy to do rough cuts. However, it was hard to pick up any momentum as the app kept crashing. Final Cut has come a long way over the years in terms of stability, and it’s sad to see it crashing and being buggy again. I don’t know if there was an update though, because recently it has been better behaved. And then beyond the crashing, I found even the simplest edits to be confusing. I simply could not figure out how to accomplish certain basic tasks, like having the music overlap with the video track. I was eventually able to figure most things out after reading the documentation, but the interface is so different than the previous versions of the program (I couldn’t even use the old keyboard shortcuts to enable my preferred tools), that it was really frustrating to feel like I was starting over. If I was a real video editor, one of those keyboard ninjas who can edit live while others watch from the editing room couch, I’m sure the differences would have been even more dramatic. So while I do appreciate and agree with many of the new concepts introduced in this new version, and I am learning where all of the controls have moved to, it’s certainly going to take some getting used to. Despite the rough start, things are getting better, I’m still optimistic, and I will be editing additional projects on Final Cut Pro X soon.
Something doesn’t smell right
I had an interesting shopping experience with Amazon during last year’s Christmas season, and I’m finally getting around to blogging about it. I think my takeaway from this whole story is that even though I received a bad product, the fact that I was able to talk to someone at Amazon and get a refund made what could have been a really bad experience a forgivable one.
The last time Amazon impressed me with their customer service was with an unsolicited refund. This time, it was another refund, but with a different story. Don’t worry, I don’t ask for refunds on all of my Amazon purchases. I’ve purchased hundreds* of items from them over the years, and I’ve only asked for a refund once.
My mom wanted Badgley Mischka perfume for Christmas. I found it for a really good price on Amazon. In fact, the price was suspiciously good, about half the price of what department stores were selling it for. However, I didn’t know much about perfume, so I figured it might be one of those items like jewelry or candy that has a huge markup. Another suspicious signal for the item was a review which called the product “fake.”** Despite all of this, I placed the order since it was a “Ships from and sold by Amazon.com” item and figured I could always return it if it was bad.
When I got home for Christmas and opened the package, I wasn’t confident that I’d be able to spot a good counterfeit, but fortunately some things stuck out right away.
The logo on top of the box was smeared.
And the logo on one of the inner boxes was smudged as well.
This alone wouldn’t have made me doubt the authenticity of the product (having nothing to compare it to), but considering this along with the price and review, things weren’t looking good. The next test, of course was to smell it. My mom had given me a scented magazine ad for it, so I tried to remember what that smelled like for my test.
How do you test perfume? I couldn’t spray it on myself, because if I went downstairs and smelled like perfume, my family would think I was weird. I think that some people spray it on their wrists as a test, but I wasn’t sure how long the scent would last if I did that. I needed something that wasn’t attached to me. So, I sprayed the carpet on my floor and smelled that. It didn’t smell like the ad. At this point I was mad at myself for purchasing it from Amazon after seeing the warning signs. I took it to my sister for her analysis.
My sister didn’t think that the perfume smelled bad, but she noted that the bottom of the bottle had a sticker instead of an engraving. She also found the disfigured logos suspicious. At this point, my fears were confirmed and I decided to return the product. Because it was too late to buy from somewhere else before Christmas, I wrapped up the Amazon version but told my mom what had happened. When she opened it, she noticed that the cream that also came in the box didn’t have a scent, but when sold with perfume it’s supposed to have the same fragrance.
I typed in Amazon’s “Returns are easy!” URL and clicked on my order. There was no return option next to the perfume, but there was a link directing me to the return policy. There, I found a list of items that can’t be returned, which includes fragrances. I went to the contact us section to ask for help, and used the option to have Amazon call me. A live person called within a minute.
I explained the situation to the representative. She kept asking me to describe what was wrong with the product, and it was hard to tell if she didn’t believe me or was just trying to take good notes. I thought she would sound a little more surprised to hear that Amazon was selling something counterfeit, but she was still pleasant. I was caught a bit off-guard when she asked me what the perfume smelled like. How does one describe a scent of a perfume over the phone? I started off with “Well, I’m not an expert; it’s for my mom…” but perhaps I should have described it as having a full body with a crisp finish.
After she was satisfied with my description, she said that I would receive a refund (I did) and that I could keep or throw away the perfume. I still wish I hadn’t placed the order in the first place, but the refund was relatively painless and at least I got a good blog post out of it. If you’re an Amazon employee reading this, feel free to look up my order history or email me if you want to investigate, especially since it looks like Amazon is now selling it directly again.
Fake on the left; real on the right.
*While doing some quick research to confirm this fact, I clicked on an old email from Amazon to see what I had ordered. It was What About Bob? on DVD. I had my parents rent that movie a lot when I was a kid.
**There are now a couple more reviews noting that it’s fake.
Haircuts
I’ve only had three different hairstyles that I can remember. I transitioned to my current hairstyle when I was a teenager, and I remember how it happened. One day, my mom took me to a different stylist instead of my usual barber. I don’t know if she had briefed the stylist on what she wanted for me ahead of time (I’m assuming that she did), but I went and sat in the chair when it was my turn, having no idea what I wanted or what was going to happen. The stylist began asking me questions using terminology that I was completely unfamiliar with, which made me nervous since I didn’t want to sound like an idiot. Fortunately, she phrased all of the questions in yes/no form, such as “Would you like me to do a…,” so I could fake my way though the conversation by confidently answering every question in the affirmative. About 20 minutes later, I looked in the mirror and saw roughly what I’ve been looking at for over a decade. To this day, I still use the same technique of always agreeing to whatever the stylist wants to do.
When I moved out to California, it wasn’t practical for me to go to the same places I went in Pennsylvania (in college I would wait until a trip back to PA to get a haircut), so for the first time I had to actually describe my desired style to someone. I had put off getting a haircut for as long as I could, because haircuts are awkward. When I arrive, I feel stupid when they ask how they can help me, and I say “I want a haircut.” What else could I possibly want? And then the waiting room is awkward, because there’s not really anything to do but pretend to be busy on the phone. Once in the chair, I don’t know where to look. Do I look at myself? The stylist’s face? The scissors? Other customers? And what about talking? Is it cold and unfriendly if I sit there in silence? Do I have to make small talk? Do we talk about hair? And then I always get an itch on my face, but it’s kind of a pain to get my hand out from under the sheet. Do I just wait it out? The whole experience is just horrible.
Since I had let my hair get pretty long before finally going in to get one for the first time on the West Coast, my usual “like this but shorter” wasn’t going to cut it as the style was a bit unclear after several weeks of growth. Anticipating this problem, I dug out my JHU student ID which had made it out to California with me. On the ID is my high school senior portrait, taken at a time when my hair was freshly trimmed the way I liked it. For the first few months, any time I needed a haircut, I brought the ID with me, showed them the picture, and told them to make me look like that. During that time, I picked up the first of three important pieces of information. That fact was the name of my hairstyle. Once when showing the picture to a stylist, he or she described it as “Caesar.” At that point, I was able to stop bringing the photograph with me. There was still some confusion around the length of the hair though. The stylist would often ask me how long it had been since my last haircut. I never had any idea. I don’t even know how long it took me to get to work this morning. This was before the iPhone had been released, so there was not even the possibility of looking up my last check-in. So, I would just tell them, “You won’t cut it too short,” since in many cases they’d leave my hair longer than I preferred. It’s like when I order pancakes and tell the waiter that the chef won’t cook them too much, even if they’re burnt. Finally, I picked up the phrase “finger length” when one stylist used it. So that’s two pieces of information: the style and the length. The final piece of information again has to do with length. One stylist asked me what size length guard I would like her to use for the clippers on the back and sides. I told her that I didn’t know, but described the length and told her to tell me which size she used, so I could specify it next time. She said, “Oh you guys never remember.” She used size #2, and I haven’t forgotten that. So now, I can confidently walk into any hair salon and confidently say, “I like it Caesar on top, finger length, with #2 clippers on the back and sides.” The only thing that still throws me off is when they ask me if I want it to be rounded or straight in the back. I always answer the same way, “Whatever you think looks good. I don’t have to look at the back of my head. Make something you’d want to look at.”
For the most part, this has worked out pretty well. Except for that technique I developed as a teenager: always saying yes to whatever the stylist asks. A few weeks ago, I went in for a haircut. As the guy was cutting my hair, he asked me if I liked it longer in the front. I had no idea if my hair was usually longer in the front; I figured that perhaps they layered it. Ever since I was very young, I have admitted that I don’t know how this stuff works, and that cutting hair is a special skill. When I was about five years old, I got some scissors and decided to cut my hair. I still remember doing this. I was sitting in the corner of our family room, and, just before I made the cut, I remember thinking to myself, “Should I do this? Is there any special technique to cutting hair? No, you cut it and it gets shorter. I can’t mess this up.” I messed it up. I didn’t cut any of my hair again until a few years later when I randomly decided to cut my eyebrows and eyelashes. I think that one freaked out my mom a little more. My point is that I don’t know about cutting hair. So when the stylist asked me if I wanted it longer in the front, I assumed that I did, and it looked fine. It looked fine until the very end, when he got out some gel, put it in my hair, and spiked up a triangular-shaped portion in the front. It did not look like my normal hairstyle. It looked like something a 14-year-old might ask for if he’s desperately trying to look cool. Of course at this point, there was already gel in the hair, so I assumed that it was too late to do anything about it. I got out of the chair, paid for my haircut, and even left the standard tip. I knew that I had to do something about it though.
Driving back towards my apartment, I kept looking in the mirror. I hated the way it looked. I stopped at Subway on the way, and noticed that the person who helped me, at a location where everyone is usually very friendly, was pretty cold and quiet. He wasn’t mean, but I think he thought I looked like someone who would be a jerk. I would have preferred a mullet at that point, and I almost explained to him what had happened. I didn’t, though, and went back to my apartment. After eating, I immediately headed to the bathroom mirror to figure out a solution. I thought that the best thing to do would be to cut the hair while it was still gelled up, so I would cut it properly to match how the finished product would look. After clearing the raised triangle, I realized that I had cut that area shorter than the rest of my hair. Not wanting to risk an endless series of adjustments or messing things up further, I didn’t cut any of my other hair to compensate. I figured a shorter triangle was better than a spiked triangle, and knowing that my hair fortunately grows quickly, figured I’d just wait it out and within a week or so it would be at the length where the difference wasn’t noticeable. I briefly considered going to another stylist to have things cleaned up, where my plan was to blame the bad haircut on my girlfriend who tried to cut my hair. (It’s not mean if she’s not real!) I didn’t get it fixed, and within a couple of weeks, it was at the point where I couldn’t really notice the difference in length unless I pulled up my hair with my fingers.
Today, I was due for a haircut. I was glad that the bad experience was over, and knew that I should refuse any offers to leave it longer in the front. Shortly into the haircut, the stylist, who was not the one who helped me last time, pulled up the front of my hair and asked, “What happened here?” I pretended that I didn’t hear her. “This area here is really awkward,” she said, “Why is it shorter? What happened?” I didn’t want to admit what I had done, especially since she seemed nearly disgusted by what she was looking at, so I simply said, “I think the last guy misunderstood what I wanted,” which, in a way, is still the truth. The next 15 minutes were spent trying to dodge questions about the situation, such as “You got your hair cut here last time?” and “It was a guy?” Fortunately she didn’t investigate too deeply into who had cut my hair last time, but I’m definitely going to have to avoid that location for several months in case she remembers me and wants to continue her investigation later by asking me to identify the culprit. But she still could not get over what she had seen, and said, “I had to ask because maybe you like it that way. Some people like weird things.”
One of the most awkward parts about all of this was that I knew I would have to blog about it, because I thought the whole situation was hilarious, but I didn’t want to have to explain all that to the stylist. So for one excruciating haircut, I had to fight back the urge to burst out laughing.
Know your customer
“Hey, have you ever tried meatballs with Cheetos?”
This is what the sandwich artist at Subway asked me tonight as if it’s something he really thought I’d like. He then explained how they make the meal nice and crunchy. I thought this was a funny thing to ask a seemingly random customer, but then after I thought about it, I realized that I probably would like that.
Today, in the car
“I’m like a conspiracy theorist who doesn’t believe in conspiracies.”
– Ted Skuchas