I haven’t seen any other reviews from other actual customers (other than a comment on some blog), but here’s my initial impression of the service after spending an embarrassing amount of money and trying it out this week: Not ready for prime time. It’s late and I’m tired, so expect a more in-depth explanation possibly at some point this weekend. But for now I’ll tell you this: I haven’t even completed a successful initial backup yet and I’m frustrated.
Hopefully their support services will impress me and this will have a happy ending.