Summer fun at the Goog

Movie night

Earlier this month, we had an outdoor movie night at Google. The movie was Back to the Future, which is one of my favorite movies. Having a movie night is fun. Having a movie night showing Back to the Future is geeky fun. Having a movie night showing Back to the Future with a DeLorean standing by is Googley fun.

Michael Wyszomierski in front of a DeLorean

Thanks to Jason for taking my picture.

I ended up leaving early due to the cold (it turns out I was actually sick), but I still had a good time and might give my Back to the Future DVDs a long-overdue screening when I go back home in September.

Helmets

Shortly after the movie night, we learned that we were all getting new helmets. Google had given away helmets before, but the company has grown a lot since the first giveaway, so they decided it was time for a refresh. It’s a very practical gift, and I really appreciate it! Now I keep one helmet at home for my weekend rides, and my Google-provided one at work for when I bike across campus. Here’s a picture of Reid wearing his new helmet in front of the colorful bikes we use for inter-building transportation.

Reid in front of a lot of bikes.

I promise that there are times when we get actual work done.

Party animal

I was recently telling Ted that I had spent the past few days hanging out with a friend from college who was in town for a conference. His response: “Friend from college?”

I really need to work on how people perceive my social skills.

But anyway, it is true that over the past few days I’ve done a couple of unusual things.

On a boat
On Wednesday night, I went to a party, in San Francisco, where there were plenty of people I don’t know. And you know what? It was pretty fun. Thanks to a social connection, I found myself invited to the First Round Capital summer party. Brendan was in town for the Velocity conference, so I invited him to come along and check out the party. FRC had rented out La Mar, a Peruvian restaurant overlooking the bay. Considering I was already well outside of my usual comfort zone, I disregarded my usual caution regarding unknown food and tried many new things. Unfortunately, none of it was labeled or visually recognizable, so I’m not sure what I ate. Some things were just colored blobs on spoons. I think I remember trying yellow and purple. As usual, anything that was fried tasted the best.

Both being employed at companies that are no longer seeking funding, and not in a position to give any away, Brendan and I just enjoyed the free food and drink, but were happy to talk to anyone who engaged us in conversation. We talked to representatives of a wide variety of startups, including Invite Media, a First Round funded company recently acquired by Google. And in the “small world” category, Brendan saw a former ESPN intern and I was spotted by someone who went to my high school.

Not everyone was there just for fun. One conversation ended pretty quickly after I confided, “I’m not asking for money or giving any away.” Even though I wasn’t really there to talk to investors, Brendan and I had fun joking that we were there to secure another round of funding for OnlineHaircuts.com, coming up with conversation-starters like “It looks like you need a haircut.” If I get invited to more events like this, I’ll totally have to print up some OnlineHaircuts.com business cards. I’m seriously working on the site, though. Let me see what I can come up with over the July 4th weekend.

When we arrived, the restaurant was already crowded, and our first mission was to make our way to the deck to enjoy the view. When we arrived, Brendan spotted a sign for a free boat ride for three. T-Pain was busy networking, so just Brendan and I got on board. We were greeted with glasses of champagne, and were actually outnumbered as passengers by the crew of three. As we pulled back in to the dock sitting on the bow of the boat, the attendees standing on the deck turned and watched as we approached. I assume that they were thinking, “Who’s arriving via yacht?”

While we were the only ones out on that first ride, about 30 minutes later we saw the boat departing again, this time full of passengers. We’re total trend-setters. Later in the evening, I wanted to sit down outside. Brendan pointed out that everyone else was standing. I bet him that if we sat, everyone else would. Within just a few minutes, I was proven to be correct.

I had a great time, so thanks to First Round Capital for the party. For you skeptics out there, there is photographic evidence of my attendance.

In a bar, with sports
On Saturday, Brendan and I went to the Tied House in Mountain View and watched the USA vs. Ghana World Cup game. I watched the whole thing, and didn’t even pull out my phone except for during the breaks. What’s next? Football?

I hope I just blew all of your minds.

Muir Woods After Hours

On Saturday night, Brendan, Brandon, Maria, and I headed up to Muir Woods National Monument for an evening hike.

Walking through the woods at night is very calming and a nice escape. I live in an apartment, so I never get to escape noise. I really only started to notice how much I missed quietness after moving away from home and going back for a visit. Muir Woods offered this same calmness. I haven’t walked this deep into the woods at night for a long time… probably not since elementary school. At one point the ranger even had us each walk quietly down the trail alone, which was pretty cool.

If you’re in the area and are looking for a different way to experience the forest, I’d recommend giving this a try. The hike is generally offered between March and November on nights with a full moon. You can find it on the events page for the park. It’s a free event and they don’t even charge admission to the park that late, so the entire experience is free. It’s a really easy hike, but remember to bring a jacket or sweatshirt as it gets cold up there at night. They’ll tell you to bring a flashlight, but unless you have horrible night vision, don’t bother turning it on as it takes away from the experience.

Bike accident

On Saturday, June 5th, I got into a small bike accident. Enough people have asked about what happened that I figured it’s worth writing a blog post about it. It’s going to be kind of long because that’s the way I write, but I’ll tell you right now that nothing terribly interesting happens, so feel free to skip this one.

Warning: there is some mildly explicit description of minor injuries, but no gross pictures.

I was out on what was supposed to be a nice 22 mile ride on a sunny day, that really felt like summer as it hit 80°. As I approached Google on Stevens Creek Trail, I was feeling pretty good. Usually I’m mad at the wind at that point in the ride, but I was feeling unusually relaxed and as far as I can remember, riding pretty slowly. The trail at this part is up on a hill with no shoulder.

Steven's Creek Trail

Suddenly, without any cause that I can remember as I don’t think I was trying to avoid any oncoming traffic or other obstacle, my front wheel went off of the right side of the trail. As soon as I was off of the pavement it was pretty clear that recovery was hopeless, and I went down without much of a struggle.

Hill with rocks and brown (excuse me, golden) brush

At first, I was just embarrassed. I was pretty sure that there were people behind me, and I must have looked like a klutz falling off of the trail when I could have been riding straight down the middle. Nothing really hurt aside from some stinging, although I could see that my left hand was bloody. As I tried to get back up to the trail, the hill seemed a lot steeper than it looked from above.

View of the hill from a lower trail

One biker whooshed past as I placed my water bottle up on the trail. I struggled a bit, but I was able to climb up pretty quickly and then pull up my bike. I had managed to turn the front wheel at least a full rotation, and as I turned it back to the normal position I noticed that the front brakes had become disconnected. Fortunately, other than a scratched-up handlebar grip, that seems to have been the extent of the damage to my bike. The chain even stayed on. At some point I realized that my right thumb was bleeding, as was my left knee.

Since the bike was rideable, and I couldn’t have used my front brake even if I wanted to thanks to the condition of my left hand, I got back on my bike so I could ride to work and figure out what to do from there. As I approached the building, I planned on hitting up one of the medicine cabinets for some bandages, getting patched up, and riding back to my apartment. Looking at my hands, though, I realized that if I opened the doors, I’d leave blood on the handles, and that’s just not polite. So, I went to the fountain we have in the courtyard to rinse off my hands.

The fountain has a very shallow section along the outside, so to get to the main pool I had to walk on water for a few steps— a bit which never gets old. As soon as the top layer of blood washed off, I could see the palm of my left hand was worse than I thought. It had been really sliced up by the rocks on the hill, which surprised me since I thought it was a pretty easy fall. Because of the way the skin was shredded, and the fact that there was dirt within the slices of skin, I knew that this wasn’t something I’d be able to fix myself.

I stood around for a few minutes trying to think of what to do, and in the meantime texted Charlene with some video advice. I think I got skin on my phone.

I thought about calling Google Security to see if they could help, but this looked pretty serious and they’d probably just want to drive me to a hospital. We have a medical center on-site, but I doubt the doctors are in on weekends. I thought about calling a friend, but my leg had a good deal of blood on it, and nobody wants blood in their car. Plus, I didn’t have a bike lock with me. I could have stashed my bike inside, but I decided that all things considered, it would be easiest to just ride back to my apartment and then drive myself to the hospital. Nothing was gushing out of me and I had been walking around for several minutes without passing out or anything, so I knew I could make it. I hopped back on my bike and had a quick, one-handed, 3.7 mile ride back to my apartment. I got a few weird looks as I rode along with my bloody chin, leg, and hand, but I think that since I was moving, nobody was too concerned.

I was able to get both myself and my bike up the stairs to my apartment, and headed to the mirror to check myself out. The chin scrape wasn’t that bad, but it was dripping, and I noticed an abrasion on my shoulder that I hadn’t seen before. Sorry, Newfound Lake t-shirt. I noticed blood on my shorts above the knee, but didn’t think much of it as that part of my leg didn’t hurt. I called the number on my insurance card to find the nearest emergency room run by my insurance company. I politely waited through the prompts asking me to hang up and call 911 if I was having an emergency. After initially suggesting Redwood City, an agent was able to give me the address of a closer hospital. I wrote it down on the back of an envelope and headed to my car. Obviously my injuries did nothing to improve my handwriting skills:

address written on the back of an envelope

Just before I got in the car, I broke out the first aid kit I’d kept in my trunk for years without ever using, and put some gauze on my chin and then wrapped some around my leg, since they were both likely to get blood on my car. I made it to the ER safely, and as far as I can tell my car remained blood-free. Note for next time: do not put dry gauze directly on a wound. It sticks.

The ER visit took four hours, but I’ll summarize quickly:

  1. First step: Cool gel anaesthetic on most of my wounds (leg, palm, chin, and right thumb) that had to sit for about 30 minutes before they would do anything. Everyone who saw me asked if I was wearing a helmet, but they would stop mid-sentence as they noticed my incredible helmet hair.
  2. Got a tetanus booster while waiting. I didn’t feel it at all. I think this is the one that used to have the reputation for being painful, but the nurse said something about the new ones not using square needles. He scanned a barcode on my bracelet and then the syringe; I thought that was cool.
  3. Scrubbing. I don’t know exactly what went on here as I just stared at the ceiling, but it wasn’t nearly as bad as I thought it would be. From what I can tell, it was mostly the nurse squirting water across the wounds. After he was done, though, the physician’s assistant came in, picked something up and said “Did he use this?” I told her that I didn’t know, and she said, “I still see some dirt.” She told me that she was more thorough. I told her that she was more painful. 🙂
  4. The PA asked me if I wanted stitches in my knee, which would speed things up and help reduce scarring. By this point, I had realized that the state of my leg was much worse than I had thought. However, stitches would mean more time in the ER (I had already been there for four hours and was hungry for dinner) plus a return visit to get them removed, so since they were presented as optional, I passed.
  5. Dressing. Petrolatum-infused bandages + gauze + surgical tape on most wounds, and adhesive bandages on the less-injured chin and shoulder.
  6. X-ray of right thumb which was painful to move. Just a sprain.
  7. Finger splint for thumb, plus an ACE bandage for my left knee to prevent me from bending it and breaking open the cuts.
  8. Would you like any prescriptions for the pain? Nope. Honorably discharged!

Recovery has been slow but steady. I’ve become pretty good at changing the dressings myself, and it’s getting less painful every time. In fact, the only wound that still causes any discomfort is my knee.

I’ve already removed the splint from my thumb, though it is still painful, and am covering the abrasion with a Band-Aid rather than the full bandage + gauze treatment. My chin is doing well; I still can’t shave over the cut, but it’s closing up and I have a Band-Aid over it since the nurse said that exposure to sunlight could leave a scar. I hated looking at my left hand for the first few days as it looks the most… complex, but starting on Friday I was happy to see that it had started to heal quite quickly. I’m still not completely sure what’s going to happen with all of the skin; I’ll spare you the details but I have a feeling some of it will be coming off. My knee is a little disappointing. I’m not using the ACE bandage anymore (they gave me two of them and I soaked both in blood on the first two days), so I can walk pretty well, but the wound continues to bleed daily. I probably should have gone for the stitches; it’s having trouble closing up.

On Tuesday night, I noticed that my left foot, and everything below my left knee, was much larger than my right side. It gave me an idea of what my leg would look like if I gained somewhere between 50 and 100 pounds. The next day, it was still swollen and not getting any better, so I made an appointment with the doctor just to make sure there was no infection. He checked it out on Thursday and didn’t seem too concerned, and by Friday the swelling started to go down. Friday was another important milestone as it was the first time since the injury that I was able to put on shoes. Before that, not being able to bend my knee enough didn’t allow me to reach my left foot.

At this point not  my injuries are more of an inconvenience than a source of pain. Having bandages on my hand make things tough… even washing my hands takes longer than usual. Not being able to walk well (or bike) is also a little annoying, but the worst part of the leg injury is that it’s hard to get comfortable enough to sleep. The first night after the injury, I slept for six hours (unheard of on a weekend for me), and the second night only three. To help pass the time while keeping my leg elevated (for the first week it was difficult to even use a computer due to the position I was in, plus my injured hands), I watched a lot of movies on Hulu and my Apple TV. Get Smart was my favorite.

A lot of this writing wouldn’t have been necessary if I had been recording a video at the time of the accident. I’ll try not to make that mistake again.

Socks

People get into some pretty weird stuff these days, like not washing their clothes. As with many trends, I thought the idea of being dirty was stupid when I first heard about it, but am now beginning to accept it in my own way. The most popular form of this fad is something called “raw denim.” Raw denim is Latin for “unwashed jeans.” If you buy raw denim, you’re not allowed to wash it, and you’re supposed to wear the same jeans every single day for at least a month to wear them in. The greatest advantage of wearing raw denim is that other raw denim wearers will respect you for being like them.

Since I already have a few pairs of jeans, I’m not ready to spend some serious cash on raw denim. Instead, I’ve started small and have been wearing the same pair of socks for 25 straight weeks. Following the raw method, I have never washed them or removed them from my feet, even in the shower. I took a couple of pictures tonight so you can see what they’re looking like on their six month anniversary:

dirty socks

You may have noticed that they don’t match. This is how you know they’re authentic.

dirty socks

I can’t remember which brand of socks they are, but it doesn’t matter because it’s a really obscure brand that you’ve probably never heard of.

closeup of dirty sock

The cool thing about wearing raw socks is that you’re wearing a visual and aromatic history of where your feet have taken you. Each stain tells a story. The stain you can see above on the fourth and fifth toe, a combination of buttered popcorn and cola, tells the story of the time I was kicked out of a movie theater for an “offensive odor.”

I can’t wait to see what they look like after I’ve been wearing them for a full year!

Bike ride

I went for a bike ride on Sunday. This route usually takes me about two hours, but thanks to my computer, this time it took less than ten minutes:

The video was taken with my ContourHD using the handlebar mount. It’s an interesting angle, but the mount doesn’t hold the camera as tightly as I would hope so there is quite a bit of vibration between the camera and the mount, even though the mount itself doesn’t move at all relative to the bike. On an earlier weekend I tried recording with the goggle mount connected to my helmet strap, but that was a bit of a hack and I look around a lot. I have ordered the vented helmet mount though to see if I want to utilize that while biking (for reduced noise) or skiing. Here’s a picture of the camera and mount:

camera on handlebar

alternate view of camera on handlebar with rubber bands holding it on

I didn’t use the rubber bands for this video, but I’ve found that they do help to reduce vibration a bit.

Here’s the route I recorded with My Tracks:

View 2-14-2010 in a larger map

It would be really convenient if there was a standard way to record GPS data over time in a video, like how location data is stored in EXIF for photos. There’s at least one video camera coming out that records location data, so we’ll see how they implement things and what video software starts to support doing interesting things with video and location.

Now that I think about it, it’s also disappointing that location awareness isn’t built in to all still cameras yet. Here’s one way we could approach the problem:

Installing a GPS receiver in every camera may not be practical, especially since GPS doesn’t always work, such as indoors. There are other ways to get location data, but adding WiFi and cellular radios is just going to increase costs even more and may even require subscription fees. What you can do is assume that anyone who has a camera also has a phone, and that the phone has some sort of idea about where it is. You can then pair the camera with the phone (via Bluetooth or WiFi; whichever is easier/cheaper), and then with every picture the camera will ask the phone for its location and store it right within the EXIF data for the image. It may not always have a GPS fix, but location data of some accuracy would be recorded with each photo, which would save the photographer from manual location tagging later.

The Storm

Lately I’ve refrained from constantly making fun of California, even as Nelson has recently become quite the little jokester when it comes to talking about the East Coast. He has the great bit about how the East Coast would react to sunshine.

But today something happened that I felt like sharing. Note that the exchange below is paraphrased and did not actually include a hyperlink.

Nelson: You added a question to the Moderator page for today’s presentation, right?
Me: Well, I had, but I deleted it since it’s no longer relevant. I posted it a few weeks ago before the meeting was postponed. Remember they rescheduled it?
Erin: Oh, yeah, on the day of the storm.

“The Storm?” I wondered to myself as I tried to think back to that day and figure out what she meant. Was it a sporting event that I was unaware of? The name of a Google event I forgot to attend?

Then, I remembered something about that day.

Me: You mean the time that it rained?

We had a good laugh as she confirmed my assumption. I then had one more question:

Me: But we didn’t cancel the meeting because of the rain, right?

Wrong.

If you’ve watched Conan recently, you may have seen him make fun of how Californians react to the rain. It’s not far from the truth:

To those of you who are trying to watch the clips outside of the US or after they expire, I apologize for using Hulu.

P.S. I like California.

Why I like California

I’ve been pretty harsh on California in the past, and I’ve been criticized for it. Even though I opened one of my most controversial posts with “I like California,” I still get the feeling that I’m somehow sending the message that I dislike or even hate California. The truth is, I like it, and I’ll try to explain a few reasons why.

The climate

Having no significant weather is incredibly convenient. When an outdoor event is scheduled during the summer, the chance that it will be affected by rain is nearly 0%. Back east, I think my family is batting about .500* for graduations. As I’ve more recently discovered, the absence of winter means that I’m able to comfortably ride my bike all year. Which brings me to…

Bicycle access

As both a driver and an “avid cyclist,”** I’m a big believer that bikes and cars don’t mix well. But even though there seem to be more bikers here, the situation is better than most other places thanks to extensive coverage of bike lanes and some pretty good bike trails. I can ride from my apartment to work on a route that’s mostly a paved trail, with only a short portion on the roads which have 100% bike lane coverage.

The people

The people here are pretty chill. In fact, they’re chill enough to use “chill” as an adjective. If you use your turn signal, for example, there’s a pretty good chance that someone will allow you to move into their lane. (I’m of course talking about Northern California.) In general, there is a distinct lack of urgency in everyday activities, and I think it helps people to avoid stress. Of course like some other items in this list, this trait isn’t always a positive.

The work thing

Purely based on my work situation, I’m in the perfect location. My commute to work is less than 10 minutes. Even though we have offices all over the country and around the world, I’m pretty sure that Mountain View is the only place where I’d be able to get away with having such an easy commute and not having to live in a city. And once I get to work, I’m at the famed Googleplex. Even after over three years of going there nearly every weekday, I still often sit back and think to myself how cool it is to be where I am.

In-N-Out Burger

It’s usually the last meal I have before I leave the state and the first one I have when I return.

* I know very little about sports, but I’m pretty sure I used that correctly.
** I’ve joked at work that this is a requirement for being in a product demo video.

Best Buy FAIL

If you’ve ever dealt with Best Buy or Comcast before, you can stop reading.

I’m about to start working on a bandwidth-intensive personal project that will require decent upload speeds. Even though I have the fastest available AT&T DSL package, it would be painfully slow to use for this project, so I decided to temporarily switch to my other “favorite” provider, Comcast. Since I want Internet only, and Comcast hates to give reasonable prices to Internet-only customers (or even list the prices on their website), I decided to order through Best Buy since they’re always running some sort of promotion. Currently, I can get the “Blast” service (the fastest option that wouldn’t require me to buy a new modem), for about $30/month for three months, before it shoots up to like a zillion dollars. That’s actually a few dollars cheaper than what I’m paying for my super-slow DSL, and three months should be plenty of time for me to complete the bulk of my project.

After I went through the signup process in the store, I was handed a piece of paper and told that all I needed to do was call Comcast and give them my modem’s MAC address. Sounded easy enough, even though I knew I’d have to be routed around a bit since he circled the “professional installation” number. I asked if I had to pay anything or do anything else, and was told that no, I was all set, so I left and went about my day.

Well, tonight I called Comcast, and they didn’t have me anywhere in their system. I gave them my name and zip code, spelled my last name a bunch of times (always fun over the phone), and the “Comcast confirmation number” on the receipt. No entries were found for any of those, and the Comcast guy was pretty apologetic. He tried to send me off to billing, but they were already closed for the evening (It was 9 PM Pacific).

At the end of the call, I noticed on the printout that even though I already had the Comcast confirmation number, I probably should have been directed to the checkout counter to have them scan the paper and activate the account. Why I should have carried a piece of paper from one end of the store to the other and dealt with two different people is pretty stupid, but I guess that’s what should have happened. Of course the store is closed now, so I’ll have to continue this adventure tomorrow after work.

You’d think that in Silicon Valley everyone would be hooked up to some blazingly fast affordable fiber and commuting to work on Segways, but that’s disappointingly not the case at all. I can get FiOS in my small hometown of Doylestown, Pennsylvania, but in my apartment just down the street from Palm, I have to choose between AT&T and Comcast. I need to get out of here.

Update: I win, Best Buy definitely loses, and Comcast is kind of okay:

I went back to Best Buy today and had the cashier scan the paper. It printed out the same receipt I got last time, and she had no idea what it was for so I was sent to customer service. Customer service sent me back to the Geek desk. The told me the same thing they did last time. I certainly had my doubts about whether or not this particular store was able to accomplish anything, so I went to another Best Buy. They don’t sell Comcast stuff at all. I went back to my apartment, convinced that my call to Comcast would not go well.

When I called, of course they didn’t have my information. I was about to just beg them to give me the discounted price ($30/month for 3 months) and forget about the whole Best Buy referral, but the agent beat me to it. He said if I signed up through him, I’d get the “Blast” service for $30/month for a full year, and $25 installation. That sounded fine to me.

Then came the eye-rolling part. He asked when he could install (he talked about the installation in the first person, as if he would personally be coming out), and told me there’s no option for self-installation. I didn’t have my calendar in front of me, but I said that Thursday between 4 and 6 would be fine since Thursdays are generally free. It turns out I have a meeting until 4:30, but I’m hoping we’ll get out early.

Update 2 on 6/22/09: Never mind, getting cable still sucks.

First Comcast tech came on Thursday. After two hours, he was not able to connect me to anything, said he was sorry, and left. On Friday, a different tech called me at 3:00 and told me he was 10 minutes away. I explained to him that like most people, I was still at work at 3:00 on a weekday. So, we scheduled something for Saturday. He came by, and after about an hour found that the line to my apartment had been cut, probably during a renovation to my building. He said he was off to talk to the leasing office and I haven’t heard from Comcast (or the leasing office) since.

Update 3 on 6/23/09: Third time’s a charm? We’ll see.

Since I hadn’t heard from Comcast since Saturday, I tried contacting them to see what the issue was. The chat support was pretty useless, but they finally gave me a phone number for the installation. When I explained my situation, the agent on the phone said that all I needed to do was schedule them to come out and finish the job, so I did. My guess is that the technician will probably just let me know that nobody reconnected the lines and that I’m still out of luck. But you never know. I might be surprised. Things will be so much easier when I’m famous and complaining on my blog actually does something.

Update 4 on 6/27/09: Just as I suspected.

On Thursday, the leasing office called me about the situation and said that they have an agreement with some tech who handles the complex’s wiring, and that they would be getting back to me on Friday. They didn’t. Earlier today, the previously scheduled appointment time came and went. About 45 minutes after the scheduled 2-hour window, Comcast tech #3 did show up. I asked him if he knew about the situation with the wiring. Of course he didn’t. What was impressive this time was how quickly he was able to confirm that the line was indeed not connected. It took the first tech over two hours to give up, but this guy left after about 10 minutes. He said he’s going to report back to his office about it.

Update 5 on 6/30/09: Connected.

My leasing office called me yesterday and said they could send someone out this morning, and I didn’t even need to be there. Cool. While I was at work today, they called and let me know that I was reconnected, and that the tech wanted to make it clear to me that all of my splitters may hurt my signal quality. I guess he didn’t get the memo that I just want Internet service, but whatever, I’m actually not using any splitters. In fact, here’s how my modem is connected:

short cable connected to modem

I think the cable is three feet long.

When I got back to my apartment, I connected the modem. More lights turned on than before, so that was a good sign. I opened Safari, and got redirected to a Comcast page. Another good sign. At this point, I was so happy to be almost online that I didn’t even bother trying to thwart their installation wizard, hoping that I could get online without having to talk to Comcast again. I downloaded the wizard and opened it. I got through a few steps, but then got stuck when it asked me for my account number, which I didn’t have. It told me that if I didn’t know my account number, I could enter my address and phone number if I followed the link at the bottom of the page. There was no link at the bottom of the page. I called Comcast. Here are my notes of how it went down:

Comcast: “If you have no Internet connection, press 1.”
Me: [1]
Comcast: “We’re experiencing high call volume. We recommend that you visit comcast.net.”

If I don’t have an Internet connection, they recommend I visit a website? I don’t have much time to ponder this though, as surprisingly, they answer almost immediately.

I provide my phone number. No account listed. I give my name, and they find me and put me on hold. I then find out that my original order was cancelled and converted to a maintenance order, which was completed this morning. They needed to redo my order. I told them fine, give me the “Blast” service for $30/month for 12 months. I got to hear the agent breathe for a few minutes before putting me on hold and transferring to sales.

Sales said sure, they can hook me up, and I just need to schedule an appointment. I told them that I was able to download the wizard, so I’m obviously connected and there’s no reason anyone needs to come out. I just want the account number. I’m put on hold.

He comes back on and in a mildly threatening tone said, “Okay, but if there’s an issue, we’ll need to send someone out.”

I tell him, “Okay. If there’s an issue, you can send someone out.”

I’m given the account number and the call ends. I try it immediately in the wizard and it doesn’t work. I don’t give up though. I restart the wizard. Upon restart, it tells me, “Uninstall complete.” I start the wizard again. This time I make some progress.

When I get to the profile creation screen, I’m told that my password must only contain letters, numbers, dashes, and underscores. Got it, next. Now I’m told that my password won’t work because it can only contain letters and digits. Fine, I adapt to the situation and move on. I’m told that on the next screen I’ll install some McAfee thing that probably doesn’t even exist for the Mac. At this point I’m taken to some screen telling me the benefits of the McAfee product with no buttons to push. I try quitting and it doesn’t like that, so I force quit the app, which with its last breath screams at me to restart my computer to finish the process. Seeing that I have no Internet connection, I comply.

After restarting, w00t, I have Internet access. Who knows what the installer did to my computer, but I’ll be wiping the system in a couple of months anyway when Snow Leopard is released.

I run a speed test and get over 15 Mbps up. The upload is looking good when my connection dies completely. I can’t get anywhere. A minute later, it’s back up. Should I get used to this?

After reconnecting the modem to my router and restarting it, all seems well. I decide to make another call to Comcast to make sure that I still got my $29.99/month for 12 months deal, but the billing office is closed at 8:01 PM. I try calling AT&T to cancel my DSL service, and they’re closed too.

Two more calls to make tomorrow and then I hope this will be over.