Car vs. Chromebook

One night last December, I walked out to my car carrying some recently cleaned clothes and a Chromebook. I set my Chromebook on top of my car while I was hanging up the clothes. As I set the computer down, I thought to myself, “Wouldn’t it be funny if I drove away with the Chromebook still on top of my car? That would be the Googler equivalent of leaving a coffee mug on a car roof.” I think you know where this is going.

I drove to dinner, and after I parked, I looked for my Chromebook to hide it away. I couldn’t find it. I knew what had happened. I actually never found the Chromebook that night, but a few days later I was notified that a coworker had found it and turned it in. The bottom had a bunch of scratches, but I didn’t see any cracks.

Bottom of a laptop with scratches.

And the top didn’t look bad at all:

Lid of closed black laptop

But when I opened it up, I saw this:

Broken LCD screen

Busted. For those who are curious, I’ve documented the entire recovery procedure below:

  1. Turn in broken Chromebook to the Chrome OS team. Mention something about a “durability test.”
  2. Receive new Chromebook.
  3. Sign in.

Total data loss: Zero.
Total pride loss: A bit.

Steps 1 and 2 are admittedly Googler-specific, but Chromebooks can be really inexpensive, so the financial loss is a lot less than it’d be with a different laptop. Overall, I’d say that if you can, avoid driving with your laptop on top of your car. There’s a good chance that it will get damaged. But if you do have to do it, use a Chromebook. Just don’t throw it in a river.

I don’t wait in line at the airport

I was asked tonight about how I skip lines in airports, so I figured it’d be worth publishing a blog post about it. As a bit of background, I’m a frequent flier, and I don’t like to wait in line. I’ve been known to pass on free food because there was a queue. I hardly ever go through tolls or into San Francisco, but I have a FastTrak tag and a Clipper card. I ordered a passport card just because I thought it looked cool. I’m a little weird.

I skip lines via multiple programs. Here are my impressions of Clear, TSA Pre, and the Global Entry program. Keep in mind that this is just from a sample size of a single experience for each service, and they’re still relatively new.

Clear

The experience
I recently used this at SFO’s international terminal. At the time, the regular line was not very long, but they only had one lane open and it wasn’t moving quickly. I was traveling with a group, so I wasn’t planning on taking advantage of Clear for this trip, but when we realized that we were risking not having enough time to grab breakfast before boarding, I popped over to the Clear lane. The procedure was really easy at this point. There was nobody else in line, so I just handed over my card to the friendly agent, who scanned my boarding pass, card, and fingerprint, and then escorted me past the TSA agent who was checking IDs, putting me right at the front of the line for the rest of the usual TSA screening process. The Clear process took less than a minute. I still had to take off my shoes, take my laptops out of my bag, take my jacket off, and choose between the body scan or pat-down. But, I was able to get through the entire checkpoint in just a handful of minutes and spent my time waiting in line for breakfast while my friends waited in the TSA line, allowing us to eat before boarding the plane, which was promptly delayed.

Disadvantages vs. TSA PreCheck

  • Costs money
  • Doesn’t get you out of any of the inconvenient procedures.

Advantages over TSA PreCheck

  • Easy enrollment. No frequent flyer status or extensive application required.

How to get it
Sign up online, pay money ($179/year without any discounts; the link I just dropped has my referral code and gets you 1 free month), then visit an enrollment center (at the airport) to get your picture and fingerprints taken. They’ll then mail you your card, so you can’t use the service right away, but the entire enrollment process is pretty painless.

TSA Pre

The experience
This was confusing as a first-timer. I thought that there would be an indication on my boarding pass if I was eligible for the PreCheck lane, but there was none. It appears that one don’t know if they’re eligible for that lane until the boarding pass is scanned. Fortunately, there was no line to get the boarding pass scanned. Once the agent scanned my boarding pass and checked my ID, I was waved on to a magical experience compared to what most TSA checks have become. I didn’t have to take off my shoes. I didn’t have to take off my jacket. I didn’t have to take my laptops or liquids out of my bag. Actually, I’m not sure if the not taking liquids out had anything to do with it; I always forget to take my liquids out, and they almost never pull my bag.

All I had to do was drop my bags on the belt, and then walk through a metal detector. That was it. It was so fast and comfortable, and better than any current screening process that I’ve been through recently in the world (includes the UK, Ireland, Germany, and India). There was no backlog of people waiting for the invasive body scanner which requires each passenger to stand still in for several seconds, and then wait several more seconds for a result. I didn’t take up my usual huge amount of space on the conveyor belt with three bins and two bags.

Disadvantage vs. Clear

  • Enrollment requires flying a lot or filling out an extensive application.

Advantages over Clear

  • Free(ish)
  • No body scan or patdown
  • Keep your shoes on
  • Keep your jacket on
  • Keep your laptop in the bag

How to get it
There are a couple of ways. The “free” way is to become a frequent flyer on a participating airline (I’m in it via US Airways) and they’ll give you an option to opt-in to the program. It doesn’t cost anything. When you fly on that airline, they’ll automatically send the right data to the TSA. The other way, which doesn’t limit you to a particular airline or require status, is to enroll in a Trusted Traveler program, which gives you a number that you can enter in that “Known traveler” field that you may have seen and wondered about during the booking process. This route is a bit more of a burden and costs money, but I’ve found it to be worth it as a member of the Global Entry program, which I’ll describe below.

Global Entry

This program lets you skip the immigration line when entering the United States. If you’ve traveled abroad before you know that coming back into the US can mean waiting in line for an hour, and this program reduces the process to just about a minute. What you do is simply get off the plane, and head towards one of the automated Global Entry kiosks. The kiosks are located by the crew lines, so just follow a pilot or flight attendant. You don’t even need to fill out a landing card, and I’ve never seen a line at the kiosks. There, you scan your passport and fingerprints, and answer a few questions on a touchscreen, essentially answering the questions on the landing card (anything to declare?) without having to enter in your passport number, etc. The machine provides a printout, and you then walk right past the border patrol officers stamping passports (you bypass them completely) and straight to the customs officer who takes the piece of paper and waves you in. So you miss out on getting a re-entry stamp, but it’s a nice, fast process, and only takes a couple of minutes. When I was sick on my way back from India and couldn’t have possibly waited in line for more than 20 minutes without having to abort, I found signing up for this program to be the smartest decision I made about that trip.

How to get it
Go to http://www.globalentry.gov/. Meet the eligibility requirements, fill out a pretty long background check (where you’ve lived, etc.), and pay $100. After your application is approved, you need to schedule an “interview,” (don’t worry, it’s not an interrogation) and then go to an enrollment center in person to be fingerprinted and photographed. It’s honestly a bit of a cumbersome process, but sometimes after a long international flight all you want to do is get home as fast as possible. It was definitely worth it for me. If you can get a few friends together at your office, you may be able to have the enrollment officers visit your workplace so you don’t have to travel for the in-person enrollment steps.

Thoughts

As an individual traveler, I liked being able to have a briefer, less intrusive, and less cumbersome screening process. For me, the pre-work was worth it for a smoother travel experience. Some people may not feel comfortable with the fingerprint and iris imaging, but as a geek I actually enjoyed the novelty factor. The funny thing is that the privatized, more expensive Clear service appears to have the least value-add, but until all airports get TSA PreCheck, I’ll probably remain a member if my travel schedule continues at its current rate of activity.

I’m not fully convinced this is all necessary for security, but I’m not an expert so I’ll try not to be an armchair security guru. I do see how both Clear and the Global Entry program do a better job of verifying identity, since they use biometrics. The difference in screening processes for TSA PreCheck vs. the regular process is something I’m still not able to completely justify, but if I can find my way into the less intrusive process, I’ll take it.

Now who wants a blog post about how I get free upgrades on 50% of my domestic flights? (It’s on US Airways, so don’t get too jealous.)

Two photo tips for your phone

Sharing
There’s a new Google+ commercial out that shows off a pretty convenient feature of the mobile app. You can turn on a setting that automatically adds photos that you take on your phone to a private album in Google+, so you can easily share the photo later from your computer (or any other device). I use this pretty often; I’ll take some photos on the go, and then share them in a Google+ post later when I have access to a full keyboard. You should try it out if you haven’t already! You’ll probably find yourself sharing more if you have it enabled.

Backup
Since I almost never connect my phone to a computer, I like to store my photos locally, and I’m really into backups, I go a step further with a couple of additional apps: Dropbox and Dropsync. Dropbox, as you probably already know, is a cloud-based storage service. It has a web interface, and also apps that allow you to easily access your documents on your various devices. When I upload my photos to Dropbox from my phone, I can easily transfer them to the local storage on my computer where I store and manage all of my photos. What Dropsync does is keeps any folders you choose automatically in sync with an associated folder on Dropbox. What I do is keep my entire “Camera” folder in sync, which is where the Camera app on Android stores photos and videos. What’s nice about this combination is that Dropsync will upload the full-resolution photos (and videos) to Dropbox (I also bought a Dropsync PRO key for unlimited file size and instant uploads), so it’s a real backup. Google+ is great for sharing, but it limits free photos to 2048 x 2048 pixels. Not a bad deal for unlimited photo uploads, but I use the Dropbox solution in conjunction with Google+ in order to have a complete backup of the original files. So far this has worked out pretty well, though on a recent trip with flaky Internet connections I had a couple of videos that weren’t automatically synced to Dropbox, so it’s always a good idea to keep an eye on things and transfer manually if necessary.

Update on February 24, 2012: Dropbox has just updated their mobile app to allow automatic uploads of photos and videos. It doesn’t have all of the fine-grained controls of Dropsync, but I’m trying it out now without Dropsync disabled as it looks like it does everything I need.

Bug

The following is a recent email exchange between me and my manager. He’s so understanding about my interests!

From: Me
I caught a bug this weekend and I’m trying to figure out what it is. I’ll be in late today.

From: Mr. Manager
Don’t worry about coming in! You should see a doctor.

From: Me
Thanks for understanding! I just came back from an entomologist. She says it’s a Lichnanthe albopilosa.

From: Mr. Manager
Oh, wow. How are you feeling?

From: Me
Well, she said it’s pretty rare to find one where I did, so that’s exciting. Should be dead soon. Have  great weekend!

Tesla Model S

I visited the Tesla Store on Santana Row back in April when they opened and took a ride in the Roadster Sport. I returned to the store yesterday to pick up my order check out the Model S, Tesla’s first sedan. They’re saying that deliveries will begin next summer.

It’s a good-looking car, and more comfortable to sit in (and get in and out of) than the Roadster. The interesting part for me was hearing about the electronics system. Some of my mental notes, which may or may not be accurate:

  • 3G provider unannounced, but “probably Verizon or AT&T, because who else is there?”
  • You can create a WiFi hotspot from the 3G connection
  • Navigation maps are from Google, and the data is live from the Internet
  • 4 USB ports for hooking up your various devices
  • System is Linux-based, and there will be apps available. One example: Netflix, so you can “watch while the car charges.”
  • Remote control/monitoring features will be available via an iPhone app. Other platforms could be supported as well via the API that will be released.

Skip

This has been a sad time. Steve Jobs passed away on Wednesday. Tonight, I learned that a friend, also an Apple employee, was killed in an accident a month ago. I was just talking about him at lunch today.

Skip Haughay and I met at the opening of the Apple Store in the Christiana Mall in Delaware in 2004.  In the summer of 2006, Skip and I coincidentally both began contract work at Apple and Google, respectively. He told me about when he first passed Steve Jobs in the hallway. Steve had a tray of food. Skip’s boss noticed that he was in shock from the sighting of his idol, and simply explained, “He needs to eat too.” A few months after Skip started working with Apple on a project basis, I got this email:

Hey Wysz:

Call me.  You need to talk to Apple's newest iPod software engineer.

Skip

We began our full-time positions with the companies on the same day. We didn’t hang out much, but we’d occasionally email each other extremely dorky messages whenever Apple or Google was in the news. He continued to be a complete Apple fan, and would excitedly send me quick notes with pictures from launch parties or even the latest poster in the main lobby. One subject line read, “Look at this new t-shirt! This company rocks!” He hosted me for a couple of lunches at Apple, and I had him over to lunch at Google. He was excited to see the dogs that people brought to work.

He absolutely loved horses and Apple, so I’m pretty sure he was living his dream. I took this picture of Skip and Woz when we went to a Segway Polo match in San Francisco.

Steve Wozniak and Skip Haughay

If you were close to Skip, feel free to send me an email. I have a couple more pictures I can share.