Back online (sorta)

There is no need for me to blog about problems with my Internet connection. There is no way that anyone who is reading this cares. But I took down notes, so I have to put them somewhere!

Friday morning:
No Internet connection. I try resetting modem. No joy. Unplug it and go to work. When I come back, I plug it back in and I’m online.

Saturday morning:
No Internet connection. I try resetting modem. No joy. Unplug it and go to watch YouTube in person. When I come back, I plug it back in and I’m NOT ONLINE. I try resetting several times, and then call tech support. Here’s my log of the call: 

00:00 – 15:00
On hold. One recording is constantly interrupted by another. At one point I actually heard the phrase “cruising the information highway.”

15:00 – 25:00
Provide modem make/model, check status lights, check configuration using browser.

25:00 – 30:00
Escalated to Tier 2. On hold again.

30:00 – 34:00
Tier 2 tech wants to run line tests. I’m put on hold and for the first time get music. It’s really staticy so it sounds like that genre of music where they just yell. At 34:00 the static subsides and I’m listening to “The Way It Is” by Bruce Hornsby. I incorrectly identify it as “Against the Wind.”

34:00 – 43:00
Line tests don’t see the modem so they’re sending me a new one. Meanwhile they’re going to run a maintenance check on my line and call back by noon tomorrow. I’m given the number for the maintenance department as well as a secret code to bypass the automated system.

43:00
After hanging up, I reset the modem again, and plan on doing this repeatedly for the rest of the weekend. It works on the first try, and here I am. For now.

And after trying to publish this post for the first time, I’m kicked off again. It takes several resets but I’m back long enough to put this up. Hopefully the new modem will eliminate this constant resetting.

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