How about this for customer service? I was watching a movie, Amazon automatically detected that I had a less than ideal connection, and without any prompting from me, they refunded my money.
We noticed that you experienced poor video playback while watching the following rental(s) on Amazon Video On Demand:
Twelve Angry Men
We’re sorry for the inconvenience and have issued you a refund for the following amount(s):
While Amazon Video On Demand transactions are typically not refundable, we are happy to make an exception in this case. This refund should be processed within the next 2 to 3 business days and will appear on your next billing statement for the same credit card used to purchase this item.
Please visit our troubleshooting page for tips on ways you can potentially improve your viewing experience:http://www.amazon.com/gp/help/customer/display.html?nodeId=200256920
We hope to see you again soon.
Amazon Video On Demand Team